General business conditions

GENERAL TERMS OF USE OF THE ONLINE SHOPPING SERVICE ON THE WEBSITE www.cutiecloud.com

The website www.cutiecloud.com may be used for your private use without any usage fees, subject to the Terms of Purchase below.

Please read these General Terms of Use of the Online Shopping Service carefully before using the website www.cutiecloud.com for the purpose of purchasing products advertised on it or obtaining information about a particular product.

By using the website www.cutiecloud.com to purchase or collect information about the products on it, you confirm that you are familiar with these General Terms of Use and that you agree with them. If you do not agree to these Terms, do not use this website for the purpose of purchasing products, obtaining information about them or for any other purpose.

1. GENERAL PROVISIONS

All information on the website www.cutiecloud.com is presented for informational purposes only and in good faith. You can find the exact information on the manufacturer's website or get it on request.

With these General Terms and Conditions, the Seller determines the relations between Site Visitors, Buyers and Sellers, and in relation to the conditions and method of ordering products, product prices, payment, delivery, product quality, complaints, returns and delivery, protection of personal data and other issues related to the use of the Internet site www.cutiecloud.com and online shopping.

The Seller makes these General Terms and Conditions available to Users and instructs them to familiarize themselves with them in detail before using the website www.cutiecloud.com for the purpose of purchasing products advertised on it or obtaining information about a particular product. By accessing the purchase of products via online shopping or by visiting this website to obtain information about a particular product, it is considered that the Users are familiar with these Terms and that they agree with them. If the Users do not agree with these Terms of Purchase, the Seller instructs them not to use the www.cutiecloud.com website for the purpose of purchasing products or obtaining information about them.

1.1 Terms

In the General Terms and Conditions, terms written in bold have the following meaning:

Seller – trading company Cutie Cloud doo for production and trade, OIB: 44676497343, Selska cesta 34, 10000 Zagreb, Croatia, registered in the Court Register of the Commercial Court in Zagreb under the registration number of the subject MBS: 080836504;

www.cutiecloud.com – Website owned by the Seller;

The customer - a person who registers his personal data through means of electronic communication and orders at least one product offered on the website www.cutiecloud.com;

Website visitor - a person who accesses www.cutiecloud.com via means of electronic communication, and without registering, freely browses the featured product offer;

Users – Buyers and Site Visitors together;

User data - the whole consisting of an e-mail address and a password that allow only one User to access the protected areas of the Site through which the Products can be accessed.

Using www.cutiecloud.com - access to the website www.cutiecloud.com in order to obtain information about its content, about the offer, products and/or realization of the Internet store;

Online shopping - purchasing products via www.cutiecloud.com;

Retail price - the price that is displayed next to each product and is expressed in kuna with the associated VAT;

Offer accepted – the offer according to which the payment was made;

Products – all products that are highlighted on www.cutiecloud.com and that can be purchased via online shopping;

Content includes :

all information from the website that can be accessed in any way,
the content of each e-mail that the Seller sends to Users,
information regarding the Seller's products, services and/or tariffs in a certain period,
information about products, services and/or tariffs applied by a third party with whom the Seller has concluded contracts, in a certain period,
Information about the Seller.

A favor - electronic commerce service exclusively on publicly available parts of the Site, in the sense of providing the possibility for Users to contract products and/or services using only electronic means, including other means of remote communication;

Transaction - payment or refund of the payment amount after the Seller has sold the product/service to the User, using the services of card payment intermediaries accepted by the Seller, by bank transfer, or in some other way permitted by the Seller, regardless of the delivery method.

The meaning of the terms specified in these General Terms and Conditions (words in the singular include the plural and vice versa, unless the context indicates otherwise).

1.2. Access to the website

By accessing the website through the appropriate technical means of access and using them, each User undertakes to comply with these General Terms and Conditions and agrees that the provisions of these General Terms and Conditions apply to him.

1.3. Purchase contract

The contract for the sale of the Product between the Buyer and the Seller is concluded at the moment of confirmation of payment for the product, when the Seller receives an electronic message containing the statement of the Buyer as offered to accept the offer, i.e. at the moment when the Seller receives the order for the Product from the Buyer.

1.4. Online shopping in the Republic of Croatia and other countries

Online shopping of Products can be done in the territory of the Republic of Croatia and in the territories of other countries to which the Seller delivers the purchased Products. The seller reserves the right to change the delivery area.

1.5. Acceptance of the General Terms and Conditions

These General Terms and Conditions have been drawn up in accordance with the Consumer Protection Act (hereinafter: ZZP), the Electronic Commerce Act (hereinafter: ZET) and the Obligatory Relations Act (hereinafter: ZOO), and together with the information published on The website www.cutiecloud.com represents a pre-contractual notification in the sense of Article 57 of the ZZP. By using www.cutiecloud.com, it is considered that the User is familiar with these General Terms and Conditions and accepts them. The seller removes all responsibility for all disputed issues that could possibly arise because the Site Visitor, User and/or Buyer did not read the General Terms and Conditions.

2. LIMITATIONS ON USE AND LIABILITY

2.1. Obligations of the user during use

The user undertakes not to:

use the Seller's website in any way that is against positive regulations,
enter on the Seller's website or distribute via the website any content that is against positive regulations, change, delete or destroy any data on the Seller's website.

2.2. Documents, data and information

Documents, data and information published on the website may not be reproduced, distributed or in any way used for commercial purposes without the express consent of the Seller or in any way that may cause damage to the Seller or any third party.

By using the website, the user is granted a limited, non-exclusive, non-transferable and revocable license to use the content of the website so that it is viewed for personal purposes.

The seller expressly reserves and does not transfer to the user any other rights in relation to the content of the web pages, and prohibits the use of the content of the web pages, except as determined by these General Terms and Conditions and as possibly permitted by the instructions on the web pages themselves.

In particular, the user has no right to download, reproduce, change, edit, distribute, display, delete, send, sell, resell, adapt, change the content, create derivatives, include in other Internet pages or media or use in any way except for personal purposes for home use.

Users of www.cutiecloud.com can post reviews, comments and other content only in places permitted by the Seller, as long as these contents are not illegal, obscene and threatening in nature, and are not intended to discredit someone's good name, violate privacy, or violate the intellectual property rights of third parties. person or similar nature. The seller reserves the right (but not the obligation) to check all posted content and delete content that does not comply with the above rules.

By placing content, text, photos, videos or any other materials on www.cutiecloud.com, the Buyers grant the Seller a non-exclusive, permanent, irrevocable and full right to use, reproduce, modify and adapt, publish, translate, create derived content and display and distribute such content worldwide through all media without obligation to pay a fee. Users also grant the Seller and its partners the right to use the names and/or signs they have provided with the content.

By posting content of any type or form to www.cutiecloud.com, Users represent and warrant that:

are the owners of the content they post or have rights to use it in any other way;
the contents are true;
the use of the content they post does not violate these rules and will not cause damage to third parties;
will compensate for the damage for which claims are made against the Seller, and for any damage that would occur to your contents.

The seller reserves the right (but not the obligation) to check and/or delete all posted content. The Seller assumes no legal or moral responsibility for any content posted by Users or any third party. If this is expressly allowed on the website, the User will have the right to download certain contents. In such a case, the user undertakes to use such content exclusively for personal use, and to fully respect the provisions of these General Conditions in relation to such content.

Product photos displayed on www.cutiecloud.com are purely illustrative in nature, and may not always correspond in all details to the actual appearance and content of the product. Given the possibility of individual computer monitor settings, differences in the perception of product colors by the human eye and similar variables, the Seller does not guarantee complete conformity of the colors of the delivered products with the colors as seen by the Buyers on their monitor screen.

In the case of the above-mentioned discrepancy between the product shown in the photo and the delivered product, it is not a question of a lack of product and, therefore, it is not a basis for returning the product.

Photos, texts, and other materials may not be published, sold, publicly or privately published, copied, distributed, transferred to third parties, changed and/or damaged, used for linking, exhibited, used in any context other than the original context, removed marks indicating the Seller's copyright over the content, as well as participating in the transfer, sale, distribution of materials created by duplicating, changing or displaying the content, except in the case of the Seller's express consent.

The content, as defined in point 1.1, including, but not limited to, the logo, stylized representations, trade symbols, static images, dynamic images, text and/or multimedia content presented on the Site, is the exclusive property of the Seller and is protected by domestic and international regulations on the protection of copyright and related rights, i.e. industrial property rights, and its unauthorized use constitutes a violation of the regulations on the protection of intellectual property rights. The seller retains all copyrights acquired in a direct or indirect way (licenses for use and/or publication) for the use of photos, text, and other published material, in terms of positive legal regulations in the Republic of Croatia. All software used on www.cutiecloud.com is the property of the Vendor or software solution provider and is also protected by copyright and related rights regulations.

It is not allowed to use the site www.cutiecloud.com or any of its content in HTML Frame elements or any "framing" techniques to use the trademark, logo or other information owned by the Seller (including images, text, layout of elements on the page or form) without the direct written permission of the Seller. It is not allowed to use HTML meta-tags or any hidden text using the name or trademark of the Seller without the express written permission of the Seller.

The Seller bears no responsibility for the accuracy or reliability of any position, opinion, advice or statement published on www.cutiecloud.com, by the User or any third party who is not an authorized person of the Seller. The Seller also bears no responsibility for any loss or damage incurred by the Customer as a result of the Customer's reliance on information obtained through www.cutiecloud.com. Customers assume full responsibility for evaluating the quality, accuracy, usefulness or completeness of any information, rating, opinion, opinion, advice or other content available through www.cutiecloud.com.

2.3. Disclaimer

2.3.1. Use

The seller fully disclaims any responsibility that may arise from or is in any way related to the use of the Internet site, and for any damage that may occur to the User or any third party in connection with the use or misuse of the Internet content. pages.

2.3.2. Devices

The seller is released from any responsibility for damage that could occur on devices that enable access to www.cutiecloud.com and data stored on the same devices when using www.cutiecloud.com if the same is caused by illegal actions of third parties, computer viruses and the like, and other cases for which the Seller is not responsible.

2.3.3. Advertising

Part of the pages of www.cutiecloud.com may be intended for advertising products and services of third parties. Those third parties (advertisers) are obliged to harmonize advertising materials, visuals and other content with legal norms and rules. The seller is not responsible for any illegalities, errors and irregularities in the marketing materials.

2.4. Modification of the General Terms and Conditions

The seller is authorized, without prior notice, to change the content of these General Terms and Conditions, the range of products, other data related to the Internet store, as well as all other content of www.cutiecloud.com, subject to public publication on the www.cutiecloud.com website, which is why Users are obliged to review the content of the website in question each time they visit it. The opposite action releases the Seller from any responsibility.

2.5. Usage costs

The services provided by the Seller as part of the Online Shopping service at www.cutiecloud.com do not include the costs incurred by Users using computer equipment and services to access the pages. The seller is not responsible for phone costs, Internet traffic or any other costs, nor is he responsible for any damage that may occur due to the interruption of the Internet connection when using the Online Shopping service.

2.6. Majority

The customer can only be an adult and capable of doing business. Contracts can be concluded in the name and on behalf of minors or persons completely incapable of business by their legal representatives, and persons partially capable of business may conclude contracts only with the consent of their legal representatives. The seller bears no responsibility for any action contrary to this provision.

2.7. Accuracy of personal data

When using the www.cutiecloud.com website, Users are required to provide accurate, valid and complete personal data, especially when filling out the registration form. The contrary behavior authorizes the Seller to deny such user access or to deny the realization of all or part of the services or Products offered to them.

2.8. Reports of violation of protection and rights

The seller respects intellectual property rights and other rights of third parties. If you believe that your work has been copied or your rights have been violated in any other way, please notify us.

3. ONLINE PURCHASE

3.1. Registration

If the Seller does not enable the purchase without user registration, when ordering the Product for the first time via an electronic form, it is necessary to register on the website www.cutiecloud.com. In this case, the user of the website www.cutiecloud.com is obliged to register in order to make an online purchase and to enter the necessary personal data for this purpose. When filling out the registration form, the customer is obliged to provide accurate, valid and complete personal data.

By registering, the user confirms:

to fully accept these General Terms and Conditions,
completeness, accuracy, truthfulness and up-to-dateness of personal data,
to give the Seller express consent to process the given personal data in accordance with the provisions of the Personal Data Protection Act for the purposes of own records and the provision of other services, for the purposes of creating a customer database, informing about new products and services, and improving services, protecting the interests of users and the Seller and prevention of possible abuses.

The registration or user account is created only for one person and it is not allowed to communicate information about the registration or user account to third parties. The user is obliged to keep information about his security password and user account. The use of someone else's registration or user account is not allowed.

The User is also responsible for all unauthorized activities authorized and performed under his username and/or password if he has not previously notified the Seller of the unauthorized use of his username and/or password (or suspicion of the same).

3.2. Informing Users

The Seller undertakes to regularly maintain and provide Visitors and Buyers with unequivocal, clear, easy-to-understand information about the Products on offer on the website www.cutiecloud.com, in a manner adapted to the means of remote communication. At the time of ordering an individual Product from the offer, the User, by agreeing to these General Terms and Conditions, confirms that he has been informed of the main features of the goods or services, name and headquarters, telephone number, e-mail address, geographic address within a reasonable period of time before entering into a sales contract (pre-contractual notification) place of business to which complaints can be made, retail price of goods or services, transportation costs, delivery, terms of payment, terms of delivery of goods or provision of services, time of delivery of goods or provision of services and methods of handling complaints, conditions, deadlines and procedure for exercising the right to unilateral termination of the contract, services offered after the sale (servicing and sale of spare parts), guarantees provided with the product or service, the consumer's right to terminate the contract concluded via means of remote communication within fourteen (14) days for termination of the contract, situations in which the consumer's right to terminate the contract, the costs of using the means of remote communication when this cost is not charged according to the basic tariff, the period in which the offer or price is valid and these General Terms and Conditions are excluded.

3.3. Pre-contractual notice

Pursuant to Article 57 of the Consumer Protection Act, the Seller will inform the Buyer in a clear and comprehensible manner about:

the main features of the goods or services, to the extent that this is appropriate with regard to the goods or services and the medium used to transmit the information,
its name and registered office, telephone number and, if available, e-mail address,
if applicable, the name and registered office of the merchant on whose behalf and/or on whose account he acts,
the geographic address of the place of business, that is, the geographic address of the place of business of the merchant in whose name and/or on whose account he acts, and to which the consumer can address his complaints, if that place is different from the registered office from point 2 of this article,
the retail price of the goods or services, and if the nature of the goods or services does not allow the price to be calculated in advance, about the method of price calculation and, if applicable, other costs of transportation, delivery or postal services, i.e. about the fact that these costs can be charged, if cannot be reasonably calculated in advance,
the costs of using means of remote communication for the purpose of concluding a contract, if these costs are not charged at the basic rate,
terms of payment, terms of delivery of goods or provision of services, time of delivery of goods or provision of services and, if any, the method of handling consumer complaints by the merchant,
conditions, terms and procedure for exercising the right to unilateral termination of the contract, in cases where this right exists,
to the fact that the consumer is obliged to bear the costs of returning the goods in the event that he exercises his right to unilateral termination of the contract from Article 72 of the ZZP, i.e., on the costs of returning the goods, in the event that the goods cannot be returned due to their nature in contracts concluded at a distance by post in the usual way,
that, in the event that he exercises his right to unilaterally terminate the contract from Article 72 of the ZZP after making a request in accordance with Article 64 or Article 70 of the ZZP, the consumer will be obliged to pay the trader a reasonable part of the price in accordance with the article 77 paragraph 7 of the same law,
that the consumer cannot use the right to unilateral termination of the contract from Article 72 of the ZZP, in cases where, based on Article 79 of the ZZP, that right is excluded, that is, about the assumptions under which the consumer loses the right to unilateral termination of the contract,
the existence of liability for material defects,
services or assistance offered to the consumer after the sale and the terms of use of these services or assistance, if the merchant provides them, as well as any guarantees issued with the goods or services,
the existence of appropriate rules of conduct for the merchant, as defined by Article 5, Clause 18 of this ZZP,
the duration of the contract, if the contract was concluded for a fixed period of time, i.e. under conditions of cancellation or termination of the contract that was concluded for an indefinite period, i.e. which is automatically extended,
the minimum term in which the consumer is bound by the contract, if any,
deposit or other financial security that the consumer is obliged to pay or obtain at the merchant's request, as well as the terms of payment of that deposit, i.e. the conditions of obtaining other financial security
if applicable, the functionality of the digital content, including the necessary technical protection measures for that content,
if applicable, the interoperability of the digital content with computer or software equipment that the trader knows or should know about,
mechanisms for out-of-court settlement of disputes, i.e. about compensation systems, and how the consumer can use them.

All the aforementioned notices, i.e. those that are necessary in accordance with the Consumer Protection Act, can be found in these General Terms and Conditions.

The seller will deliver to the buyer as a consumer within the meaning of the provisions of the mentioned Consumer Protection Act a confirmation of the pre-contractual notification in writing or another durable medium available to the consumer, as soon as possible, and at the latest at the time of delivery of the product, i.e. at the latest on the day the service begins. By agreeing to these General Terms and Conditions, the Customer agrees that the confirmation of the pre-contractual notice will be delivered to him by electronic mail to the e-mail address he indicates as a contact when entering his order or by mail to his home address together with the delivery of the Product and the invoice.

3.4. Exclusion from the responsibility of the Seller

The seller is not responsible for delays in delivery, or any problem that arose due to incorrect or incorrect data of the customer.

3.5. Online shopping process

Shopping

The User accesses the search for desired products and/or services on the Seller's website. The user can choose the category within which he wants to search for products. The User makes a selection from the presented products. After selecting a product, the User is familiarized with the content of the individual product page, where all necessary details are clearly highlighted, including, but not limited to: name, description, price including VAT, delivery price, and the like. If the User decides to purchase a specific product or service after thoroughly familiarizing himself with the content of the page where the Seller has provided all the details about the same, he selects the "Add to cart" option.

Shopping Cart

After adding all the selected products and services, the User selects the "basket" option in the upper right corner of the www.cutiecloud.com page. At that moment, the user is shown the entire contents of the shopping cart. At that moment, the User can review his order, add or remove products or services, and regulate their quantity. At the moment when the User is satisfied with the final content of his Shopping Cart, he selects the option "Choose a delivery address" to continue the shopping process.

Customer information

In the first step of the purchase process (Customer Data), the User enters data related to the customer's e-mail address and the delivery address of the purchased products. At the same time, the User enters his own address and delivery address if it is different from his own address. The contents of the shopping cart and the total cost of the purchase, including the delivery cost, are always visible to the user.

payment

In the next step of the purchase process, the User selects the payment method.

A wide range of online payments is provided. Payment options may be expanded in the future, and at the moment the following forms of payment are available:

by payment to a transaction account;
by payment through the PayPal service;
cash payment upon collection (cash on delivery)
online payment by credit card - is done through the WSPay system
online payment via the Google Pay service

Monri WSPay is a secure system for online payments, real-time payments, credit and debit cards and other payment methods. Monri WSPay provides customers and merchants with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate that Monri WSPay has. Monri WSPay uses an SSL certificate of 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when registering and transferring data.

By selecting "ORDER", the User confirms the accuracy of all entered data and concludes the order, i.e., in any case, establishes a sales contract regardless of the selected payment method.

The user can still see the contents of the basket and the total cost of the selected products and the cost of delivery.

This step is considered a pre-contractual notice in accordance with the ZZP. If some of the data is possibly not entered correctly, the User can use the "Back" option to go back to the step where he entered it and change it.

Confirmation

In the last, fourth step of the purchase process (Confirmation), if the order has been successfully received by the Seller, the Customer will be shown the message "Thank you, your order has been received!". The Seller sends an e-mail with details about the order and payment to the User's e-mail address.

3.6. Impossibility of delivery

If the Seller is unable to deliver any of the ordered products, he will contact the customer by phone or e-mail and inform him of the aforementioned. The customer has the option to cancel the ordered product or request a replacement product. All other ordered products will be delivered to the Customer.

4. PRODUCT PRICES

4.1. Prices

The seller undertakes to clearly, visibly and legibly highlight the amount of the retail price in accordance with Article 7 of the Consumer Protection Act (Official Gazette 41/14). All stated product prices and delivery prices are retail prices, expressed in EUR - EURO currency, and include the corresponding VAT. Product prices do not include shipping costs. Prices, terms of payment and promotional offers are valid only at the time of order and/or payment and may change without notice.

4.2. Price control

The process of entering the price on the website for each product is subject to control at several levels, but regardless of this, there is a possibility of an error, since it is not an automatic entry. Such situations are extraordinary and the Seller apologizes to his customers in advance for them, because he will be forced to inform them about the situation, the wrong price for a specific product, and the impossibility of delivery according to the customer's specific order.

4.3. Price changes

The seller is authorized to change prices without prior notice, just as he is authorized to change prices exclusively for Online shopping without prior notice.

4.4. Sales and promotional sales

The seller is authorized at any time to determine a sale, daily or weekly promotional sale for an individual Product, a group of Products and/or for all Products.

4.5. Product quantity according to promotional conditions

Prices, terms of payment and promotional offers are valid only at the time of order. When it comes to sales, please note that the sale of products that are on sale is limited. Customers can be provided with a limited amount of products, i.e. a quantity sufficient for the Customer's home use.

4.6. Statement of conversion

All payments will be made in Euro currency.

5. METHOD OF PAYING FOR THE PRODUCT

5.1. Choosing a payment method

The Customer will pay for the ordered Products and delivery according to the model that he chooses while completing the order.

5.2. Execution of payment

Payment is considered to have been made at the time of complete and successful payment to the Seller's transaction account or at the time of receipt of authorization by the card issuer.

5.3. Account

The invoice will be attached to the package (or one of the packages if the ordered goods are delivered in several packages), unless the delivery address is different from the customer's address. In this case, the invoice will be sent by e-mail to the customer's address.

6. COMPLAINTS ON PRODUCTS AND SUBMISSION OF COMPLAINTS

The buyer has the right to cancel and return the order within 14 days, for any reason and without explanation. The goods must be returned in their original packaging, packed, with no visible signs of use. This withdrawal period expires 14 days after the day of receipt of the goods (or conclusion of the service contract). The buyer bears the costs of returning the product.

6.1. Product quality

The seller guarantees the quality of the product, which is guaranteed by the manufacturer of the product.

6.2. Customer complaints

In accordance with Article 10 of the Consumer Protection Act, the Seller enables all Buyers to send their complaints by mail to the Seller's address Selska 34, 10000 Zagreb or via return form and the Seller will inform the Buyer of the received complaint. The Buyer has the right to file a complaint about the delivered product within 24 hours of receiving the order. The Seller will respond to all comments and complaints no later than 15 days from the date of receipt of the complaint.

In order for the Seller, in accordance with Article 10, Paragraph 5 of the Consumer Protection Act, to confirm the receipt of a written complaint, and then respond to it, the Buyer should provide the correct information for receiving the same.

6.3. Warranty statement and service conditions

For all products for which the Seller provides a warranty, the warranty conditions stated in the warranty card apply. The customer is obliged to keep the receipt and warranty card for the entire warranty period.

The seller guarantees that the product, which is used in accordance with the attached instructions and warranty card, will function properly within the warranty period. In case of failure and other possible defects, the Seller undertakes to repair or replace the product within a reasonable time in accordance with the Obligations Act.

The right to use the guarantee is exercised only upon presentation of the invoice. The customer is obliged to keep the warranty card and receipt. The warranty certificate is considered valid upon presentation of the invoice, regardless of whether the mentioned warranty certificate is certified or not certified by the Seller. Product malfunction resulting from incorrect use and/or non-compliance with the instructions is not covered by the warranty. Servicing and sale of replacement parts for the purchased product is provided through the authorized repairers listed in the warranty card.

6.4. Liability for material defects

The seller is responsible for material defects of the product in accordance with the Obligatory Relations Act (Articles 400-422).

The seller is responsible for the material defects of the things that he had at the time of the transfer of risk to the buyer, regardless of whether he was aware of this. The seller is also responsible for those material defects that appear after the transfer of risk to the buyer if they are the result of a cause that existed before that.

The seller is not responsible for minor material defects.

There is a material deficiency:

if the thing does not have the necessary properties for its regular use or for traffic,
if the thing does not have the necessary properties for the special use for which the Buyer is acquiring it, and which was known to the Seller or should have been known to him,
if the thing does not have the properties and characteristics that are explicitly or tacitly agreed, ie prescribed,
when the Seller has delivered an item that is not equal to the sample or model, unless the sample or model is shown for information purposes only,
if the thing does not have properties that normally exist in other things of the same type and that the Buyer could reasonably expect based on the nature of the thing, especially taking into account the public statements of the Seller, the manufacturer and their representatives about the properties of the thing (advertisements, labeling of things, etc.),
if the item is improperly installed, provided that the installation service is included in the fulfillment of the sales contract,
if incorrect installation is due to deficiencies in the installation instructions.

If the Buyer, based on the statements of the manufacturer or his representative, expected the existence of certain properties of the thing, the defect is not taken into account if the Seller did not know or should have known about these statements, or these statements were refuted by the time of the conclusion of the contract or they did not influence the Buyer's decision to conclude a contract.

The seller is not responsible for defects if they were known to the buyer at the time of the conclusion of the contract or could not remain unknown to him. The seller is also responsible for defects that the buyer could have easily noticed if he stated that the item has no defects or that the item has certain characteristics or features.

7. DELIVERY

7.1. Delivery to the Republic of Croatia and other countries

Via www.cutiecloud.com, it is possible to purchase products in the territory of the Republic of Croatia and other countries supported by the Seller, which implies delivery of purchased products exclusively in these areas.

By using www.cutiecloud.com, the Seller considers that the user is familiar with the General Terms and Conditions of Purchase and accepts them. The seller removes all responsibility for disputed issues that could possibly arise due to the fact that the User of www.cutiecloud.com has not read the Terms of Purchase.

7.2. Execution of delivery

Delivery is done by the Seller (through its employees) or by hiring a reputable delivery service. Delivery is made to the doorstep of a home or business address.

7.3. Delivery to the customer

Each shipment is certified and signed by the recipient upon receipt of the shipment. Pursuant to the provisions of the Obligatory Relations Act, upon verification of the delivery list by the recipient, it is considered that the shipment was delivered in an undamaged condition and after that the carrier is released from any subsequent liability. The sender will indicate the reference number of the accompanying documentation in the pick-up list, whereby the later signed delivery list with the reference number will be proof of the delivery.

The ordered products are delivered to the entrance of the residential building. If it is a residential building, the delivery person is not obliged to carry the goods to the floor where the Customer lives, but only to the entrance of the residential building.

7.4. Shipping prices

Product packaging is included in the delivery price.

The delivery price is included in the price of the Product if it is the amount of the order stipulated by the Seller on its Internet store pages. If delivery is paid for, the delivery price will be clearly stated along with the price of the product.

7.5. Preview during download

When taking over the delivered Product, the Customer is obliged to inspect the delivered product, that is:

check whether there are any visible external damages on the shipment and/or on the products themselves that are inside the shipment and report them immediately to the delivery worker, and refuse to take over delivered products with visible damages.
it is mandatory to open the shipment in front of the delivery person and compare the delivered products with the delivery note, and if something is missing or products that were not ordered have been delivered, immediately report them to the delivery person.

If the product has a hidden defect (a defect that could not be detected during a normal inspection when picking up the item) that the buyer finds after opening the product - the buyer has the right to unilateral termination of the contract and refund, replacement of the product, removal of the defect or price reduction.

7.6. Wrongly delivered product

In cases where a product different from the one he bought was delivered to the Customer, he has the right to deliver the ordered Product, and if this is not possible, the Customer has the right to a refund in the amount of the Product price paid, the delivery price and compensation for the costs of returning the Product, and is obliged to return incorrectly delivered Product.

7.7. Receipt of shipment

During delivery, along with the purchased Product, the Customer receives all the documents that accompany the Product (warranty certificate, product information, instructions for using the product, technical instructions, declaration of conformity, etc.), an invoice and a confirmation of receipt of the shipment, which he is obliged to sign, if not there is a reason for complaint. By signing the confirmation of receipt of the shipment, the Buyer confirms that he inspected the product when taking it over and that the Product was taken over without visible external damage, that it corresponds quantitatively and qualitatively to the products on the invoice, and that all documents were delivered with the products in accordance with legal regulations.

If, during the inspection of the delivered products, the Buyer found a reason for a complaint in the manner described above, the goods should be immediately complained to the delivery person, because the Seller will not accept complaints reported after the delivery of the delivered Products.

7.8. Refusal to download

If the Buyer does not take over the product or refuses to take over the product without a valid reason, the Seller reserves the right to demand compensation for the costs of manipulation, transport and other possible costs.

7.9. Tracking the shipment path

Depending on the delivery service with which the Seller cooperates, it is possible to track the shipment. The shipment tracking service allows the sender and receiver to receive relevant information at any time about where the shipment is and what is happening with it.

8. SOLD OUT ITEMS

8.1. Unable to deliver - sold out items

In individual cases, due to high demand, it is possible that the Seller will not be able to deliver some of the ordered Products, or that some of the Products from the offer are completely or partially sold out. In the case of sold-out Products, the Buyer will be informed about this before the delivery of the goods by e-mail or by telephone, and in this case the Seller bears no responsibility.

9. CHANGES TO THE GENERAL TERMS AND CONDITIONS AND OTHER PROVISIONS

9.1. The right to amend the General Terms and Conditions

The seller reserves the right to change these General Terms and Conditions without prior notice. Users are obliged to check the applicable General Conditions every time they use the Internet site, and especially the Internet store service.

9.2. Validity of the General Terms and Conditions

For online shopping, the General Terms and Conditions in force at the time of ordering the product are valid.

9.3. Dispute resolution

All disputes that may arise based on these General Terms and Conditions will be resolved before the competent court in Zagreb.

9.4. Copying

Documents published on this website may be copied only for non-commercial purposes and for individual use only, and with respect to all copyrights, other proprietary rights and any stated restrictions on rights.

9.5. Websites of third parties

The Seller's website www.cutiecloud.com may contain documents, data, information and links to websites of third parties. The same websites are not owned by the Seller, the Seller has no control over the said documents, data, information or other websites and fully disclaims all responsibility, including but not limited to the accuracy, completeness and availability of content on websites created by third parties. The seller disclaims all responsibility for any content displayed on such third-party sites, as well as for any products or services acquired through such third-party sites. These General Terms and Conditions do not apply to the use of the websites in question for any purpose. Visiting these pages is entirely at the User's own risk, and the Seller bears no responsibility for such actions by the User.